Hey everyone! Please join me in welcoming @dylan! Dylan joins us today from Olympia, Washington! (That's the Washington on the west coast ) Dylan’s last job was managing a help desk at a local college. He’s excited to get to work remotely, and spend more time with his family Dylan is originally from Hawaii and has promised us all a free trip (Just Kidding) The Happiness Team is super excited to have Dylan onboard!
Loggly just published this case study on our Happiness Team! https://www.loggly.com/case-studies/recruiterbox-empowers-customer-support-loggly/ Thank you to @anantpal and team for empowering the Justiceleague folks to feel confident using it!!
At any time a customer may get upset or angry. That is to be expected.
However, it is not okay for customers to speak to you in an abusive or demeaning manner. Customers should not use inappropriate language when speaking to you in any medium.
If this ever occurs, you are allowed to end the conversation and tell the customer that the conversation will begin again when they can speak to you in a respectful manner. If you are not comfortable with that, I am happy to have the conversation with the customer.
You are a human and you are to be respected. Do not let anyone treat you otherwise.