About Me

Chelsea Stroh(@chelseastroh)

Know me better

What do you do at Recruiterbox?
How long have you been working at Recruiterbox?
What excites you the most about working at Recruiterbox?
What tools do you use on a daily basis to get your work done?
What is your typical day at Recruiterbox like?
Lets talk something outside of work! What do you do for fun? What kinds of hobbies and interests do you have outside of work?
What is the favourite book you ever read / favourite vacation spot / favourite movie / favourite sport? (Any other favourites will also do)

Recent

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Kudos to @annette for always WOW-ing our customers!

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Dear everyone:

At any time a customer may get upset or angry. That is to be expected.

However, it is not okay for customers to speak to you in an abusive or demeaning manner. Customers should not use inappropriate language when speaking to you in any medium.

If this ever occurs, you are allowed to end the conversation and tell the customer that the conversation will begin again when they can speak to you in a respectful manner. If you are not comfortable with that, I am happy to have the conversation with the customer.

You are a human and you are to be respected. Do not let anyone treat you otherwise.

❀

  • Chelsea cc Justiceleague Stormdragons
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AND Kudos to our newest happiness member @dylan for his constant support on slack as we plowed through the day!

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Kudos to @anantpal and the ops team for supporting us late late late in to the night! πŸš€

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Kudos to @annette and @amar for rocking a SUPER busy day yesterday. On the 18th we worked more than twice the tickets that we worked on the 17th - for 162 in total. πŸš€

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Whoa! I was included in this article of the best Customer Experience posts! (https://www.kayako.com/blog/customer-experience-articles-2017/) :dance:

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Kudos to @nivedha for stepping in to help with tickets when things got busy!

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In 2016 we worked 27,835 tickets in Freshdesk. WHOA! Nice job, Justiceleague Stormdragons and @nivedha!!! Does anyone have a guess on how many more this was than 2015? I’ll help out with some choices: A) 1,231 🍎 B) 6,753 🍏 C) 8,612 🍌 D) 10,242 πŸ‹ Vote with your choice (fruit) below!

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Kudos to @annette for knocking out another full update on the help articles today!

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Kudos to @annette for doing a great job explaining a difficult concept to a customer!

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Kudos to @anantpal for working hard to keep Happiness and Dev teams connected and happy!

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Kudos to @sarah and @annette for helping update the help articles for the reskin!

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Kudos to @nivedha for always stepping up to new challenges!

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Praise

Kudos to @annette for having a huge heart for our customers!

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#1 for me is empathy, and this goes hand in hand with complete answers. I would always rather the answers to be correct and complete, even if it takes a few more minutes. With that said - there isn’t anything stopping us from working tickets quickly while still giving this high quality, which is why I am always harking on speed as well. I remember Raj explaining why this was so important (for the reasons he mentioned in his post) when I first started. β€œ10 minute response times” seems like a joke in other companies - but it is something we strive for here. It just doesn’t make sense for a ticket to wait.
One of the things I am most thankful for each day here at :rbox: is a leadership team and company that is so focused on the customer. Knowing that Raj (and others) have our back when we defend the customer helps make my/our job so much better. ❀

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Highest Praise

This was the perfect way to start my day! ❀

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Oh haaay I wrote this blog post a while ago. I had forgotten about it! Helpscout just published it πŸ˜„ (https://www.helpscout.net/help-desk-tips/streamlining-customer-conversations/)

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Kudos to @vigneshr for helping us bug troubleshoot during the night!!!

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Kudos to @sarah for replying to her first twitter customer ticket!

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