@raj I love this. The urgency to satisfy that instant gratification for our clients whenever possible gives me such a huge confidence boost any time I'm speaking to clients. I've worked for places in the past who didn't share this value and it's incredibly frustrating as you watch customer after customer lose faith in the product all because the support team has no interest in delivering even mediocre results.
Knowing that folks like Srajan, Chelsea, Annette, Sarah, Nivedha, James, Travis, Amar, and Nachi are on the front lines and all carry this same value of empathy you wrote about brings incredible peace of mind. I brag about all of you frequently when I talk to people I used to work with who hate their jobs People like you all give me faith that this world can be a better place. No matter who gets elected!
Every morning I wake up to the chatting of my two young children (Mikey - 5, Katia - 3) as they jump on my bed. I lay there and pretend to still be asleep until my alarm clock goes off, however this is an exercise in futility--eventually they just start poking at my closed eyes. Groggy and sleep deprived, I get up, stretch a little, and proceed to body slam both of my deliriously cheerful children onto the nearest bean bag, which really makes their day. Breakfast and coffee are essentials. At 7am my time, I retreat into my mancave (a closet with a comfy chair and a standup desk) and load up my Macbook to go over the new emails and slack notifications.
From here, the day can go in a dozen different directions. I'm now juggling scheduled demos, post demo follow up, clients who write to me with a multitude of questions, RFPs, demo account management to make sure it's clean for the next demo, training new hires, children scratching at my door, wife asking if I'm taking lunch on time today, coffee talks with co-workers (both scheduled and impromptu), creating contracts, closing deals, watching internal product videos, scoping out competitors for advantages we have over them, + providing internal feedback for Recruiterbox as a company, as a software, and as colleagues. And don't forget Dinofido!
Lunch makes for a nice break. I book it on my calendar for noon my time every day, but the reality is I rarely take lunch at the same time from day to day. The reality is I'd completely skip lunch if the day is too busy if it weren't for the fact that I have an awesome wife who takes care of me even I when I don't.
I tend to be driven--I'm the kind of person who will work on something 10 hours straight if that's what it takes to get it done while my creative juices are flowing. It's odd--sometimes my creativity comes and goes, like with my hiakus. I used to be able to write them on demand, but now I don't have time to think about them anymore. I can really identify with this The Oatmeal comic -- http://theoatmeal.com/comics/creativity
I love the many highlights of my day--connecting with clients all over the world, working with amazing people, solving hiring problems, chipping in ideas how Recruiterbox can be even better, stuff like that. I love that I really feel like my opinion matters, even when it's wrong. Sometimes we'll have internal debates about how something should be handled, and I really value that I can speak my mind in totally brutal honesty without being punished or rejected. I can't say the same for other places that I've worked.
By the end of my day around 4pm my time, my wife has joined the children in scratching at my door. They're ready to reclaim their father, their husband, their family. I could say my day ends there, but that wouldn't be accurate. Throughout the day, I'm peeking at my Slack and email on my phone, just in case! Never know when a deal might need attention! :D
Kudos to the Happiness and Dev teams for giving one of our clients a world class experience.
I had a meeting today with our contact who experienced something with Recruiterbox he has never before experienced with any software before.
Because of his great experience with an excellent software product, and excellent interactions with our people, the client is now considering to upgrade to an extensive Enterprise plan to cover nearly two hundred franchise locations. And it’s all possible thanks to your combined efforts!