School day 1
kudos to Justiceleague - In all my calls with customers I hear, only praise about the speed and quality of our happiness team.
From idea to roll out < 24 hrs included idea (@hanu), design (@viky), dev (@anenth) - Kudos guys. It sets a high bar : looks like we can give dino team run for money. Wishing more of these to happen.
Girish - To learn about aligning ground realities with vision.
Pal - Some tech chops and tools.
We talk about empathy a lot.
Empathy - the ability to understand and share the feelings of another.
We talk about empathy for colleagues. We talk about empathy for customers.
But empathy is hard.
Sometime we just forget.
I find it useful to use the following simple rules when I work and commit a work.
You are not prepared with a pipeline of work for the engineers - Rahul has to cancel his vacation that he had planned 6 months back to ensure that the feature ships on time. Seth has to be ok with a suboptimal interaction for the user because there is less time to enhance the design.
You write buggy code - Smith in ops will be woken up with alarms. He has a 5 year old who wakes up at slight noise and take 3 hours to go back to sleep. Cathy will not be able to create the report that she has to submit to her director. She will have to skip her son’s game so that she can prepare it manually.
Just remember Rahul/Seth/Smith/Cathy when you work.
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One of the best responses to a customer problem I have seen in recent times. Proud to be a collegue @dylan - Hope to learn a few good ways of communicating the empathy we have for our customers during my interactions with them.